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FAQs

1. Do I have to sign up for an account to buy or rent items at Anthology?

Yes. Signing up for an account is FREE and easy. It takes only a minute to enter your name and email address, and you only have to do it once. After you sign up for an account, you will have access to our entire rental and sales inventory, including our hot new releases.

 

2. Do I have to leave a deposit to rent items from you?

No deposit is required. Just create an account, add your rental items to your shopping cart, and then choose your method of payment. Once we have received your payment, we will prepare your rental items for delivery, and hand-deliver them to your mailbox.

 

3. How many items can I have out at any one time?

The maximum number of items you can have out at any one time is 10, including 3 Hot New Release Games, 3 Hot New Release TV Series or 6 Hot New Release Movies. This is a general guideline only. We reserve the right to increase or decrease this number, as we get to know our customers better.

 

4. What payment methods do you accept?

You can pay for your items by credit card or through Paypal.

 

5. Do I have to be home to receive the items I order from Anthology?

No, you don't need to be home to receive your order, because we will leave your items in your mailbox.

If we cannot leave them in your mailbox, we will leave them in a plastic bag affixed to your door or mailbox handle.

 

6. Will you knock on the door or ring the doorbell when you deliver items to my home?

We will ring the doorbell once to let you know that your items have been delivered. However, we will not wait for you to answer the door. We will leave your items in your mailbox, or if they do not fit in your mailbox, we will leave them in a plastic bag affixed to your door or mailbox handle.

 

7. How do I return items to Anthology?

To return items to our shop, just pop them back into their original packaging, and leave them in your mailbox before 10am on the date printed on your package.

If, at the time of delivery, we couldn't fit your items into your mailbox, we will have left your items in a special plastic bag with a drawstring closure. Please slip your items into this bag, and loop the drawstring onto your mailbox handle or around the handle on your front door.

At Anthology, we believe in recycling as much of our packaging as possible. As such, we encourage you to take good care of your rental items and to keep your packaging as clean as possible, so that they can be re-used in the future.

 

8.  What do I do if I've lost the plastic bag with which I was supplied to return my items?

No worries. Just pop your rental items into any opaque plastic bag and place it into your mailbox, or affix them to your mailbox handle or front door. We'll make sure to pick it up on your scheduled date.

For security reasons, we ask that you ensure that the bag is opaque and not transparent.

 

9.  What do I do if I've lost or damaged the original packaging for my movies or games?

Please contact us at info@anthology-ottawa.com to let us know if you have lost or damaged the original packaging of one of your rental items. (Don't worry. This rarely happens.)

In most cases where the original packaging is damaged or lost, we will have to replace the item, and charge you the replacement cost plus $5.00 - depending on which materials have been affected.

Given that many of our products are rare, vintage, or special editions, we ask you to take special care of the items themselves, as well as any packaging materials that accompany them.

 

10.  When will you pick up the items I wish to return?

When you place an order, a pick-up date is automatically scheduled 7 days (14 days for most TV Series) from the original booking date. Our drivers will pick-up your items on the date provided for in your package between 10am and 6pm. As such, it is important that your items be ready for pick-up by 10am on your scheduled pick-up date.

 

11.  Will you knock on the door or ring the doorbell when you pick up my items?

No, we will not knock or ring the doorbell when we pick up your items. We will only ring the doorbell upon delivery to let you know that your rental items have been dropped off at your address.

 

12.  I've missed my pick-up date. What do I do now?

Please try not to miss your scheduled pick-up date, as other customers may have already booked the item(s) you have in-hand.  If you would like to keep your item(s) longer, we ask that you contact us at info@anthology-ottawa.com at least 48 hours in advance to make arrangements and to re-schedule your pick-up.  

Otherwise, you will be charged $5 plus Additional Rental Fees until your item(s) are picked up. 

We ask you to pay close attention to your scheduled pick-up date, and to be considerate of our drivers' time. If you miss several pick-up dates in a row, we reserve the right to suspend your rental privileges indefinitely, and to charge you the full replacement value plus 25% of any rental item(s) that remain in your possession.

 

13.  I'm not quite done with my items. I'd like to keep them for a few more days, or for another week. How can I arrange that?

No problem! If you'd like to keep your items longer, please contact us at least 48 hours in advance to make sure another customer has not already booked the item(s) you have in-hand.  Otherwise, you will be charged Additional Day Rental Fees until the date on which your items are finally picked up. 

We ask you to pay close attention to your scheduled pick-up date, and to be considerate of our drivers' time. If you miss several pick-up dates in a row, we reserve the right to suspend your rental privileges indefinitely, and to charge you the full replacement value plus 25% of any rental item(s) that remain in your possession.

 

14.  I would like you to pick up my items earlier than the date printed on my package. How can I arrange that?

No problem! If you'd like us to pick-up your items earlier than the date printed on your package, please contact us at least 48 hours in advance, and we will do our best to accommodate you.

Otherwise, we will have to charge you $5 to change your pick-up date.

 

15.  What happens if I don't pay the outstanding fees in my account?

We reserve the right to suspend your rental privileges if outstanding fees, including Additional Day Rental Fees and Fees Incurred For Damaged Items are not paid in a prompt and timely manner.

 

16.  One of the items I received in my package is not working properly. Can I order a replacement?

Absolutely! If one or more of your items is damaged or not working properly, please contact us immediately at info@anthology-ottawa.com 

We will have a replacement sent out to your home as soon as possible. If a replacement is not available, we will issue a refund for the damaged item.

Please make sure to return the damaged item with the rest of your rental items, as we will attempt to refurbish or repair it once it gets back to our warehouse.

 

17.  One of the Blu-rays in my package won't play on my Blu-ray Player. On the television screen, there is a message that reads "Please update the firmware on your Blu-ray Player." How do I do this?

The features on Blu-rays and Blu-ray Players are constantly updated to provide you with a better, and higher-quality viewer experience. As such, it may be necessary to occasionally update the firmware on your Blu-ray player.

Many Blu-ray players will update themselves automatically, if it has access to a Wi-Fi connection. If you do not have an auto-updating Blu-ray Player, you may have to plug your player into your home internet network via an ethernet cable.

 

18.  There is an item I am looking for, but I can't find it on your site. What should I do?

Your requests are welcome and appreciated!  Please send them to info@anthology-ottawa.com 

In all likelihood, the title you are looking for is in our warehouse, but not yet entered on our site. If this is the case, we will try to make it available as soon as possible. In the event the item you are looking for is not in our warehouse, we will try to order it and add it to our online collection as soon as possible.

 

19.  I have damaged or lost one of my rental items. What do I do now?

Please contact us at info@anthology-ottawa.com to let us know what has happened.

In most cases, we will ask you to return it with the rest of your items, together with a note describing the nature of the damage. Once it gets back to our warehouse, we will see if we can repair it.

If we can't repair or refurbish the item, we will charge you the replacement value of the item plus 25%.

 

20.  I bought a new or previously-viewed movie or game that doesn't seem to be working properly. Can I get a refund?

If we have sent you a new or previously-viewed movie or game that is damaged or doesn't work properly, we will send you a replacement if one is available. If one is not available, we will issue you a refund for that item and arrange for pick-up of that item at no additional charge to you.

 

21.  I bought a new movie or game, but I've changed my mind and would like to return it. Will you take it back?

If the packaging is intact, we can take the item back and issue you a refund. However, we will have to charge you $5 to pick-up the item at a mutually agreeable time (that can be arranged by email).

If you currently have rental items on hand, we can pick-up the item you'd like to return on your next regularly scheduled pick-up date, and waive the $5 pick-up fee.

Unfortunately, if the packaging is not intact, we cannot take the item back.

 

22.  My friends and family have not received a flyer in their mailbox inviting them to become a member of Anthology. Can they rent items from you anyway?

 

Yes, absolutely! The more, the merrier. :)

 

23.  I have both a house mailbox and a community mailbox.  Which will you be delivering to?  And to which do I return my items?

We deliver ONLY to house mailboxes, so please make sure to check your house mailbox on the delivery date and to return your rental items to your house mailbox on the return date provided for in your package.

 

24.  If I have questions about anything, is there a phone number I can call?

Yes, absolutely! Please call us at (613) 676-0211.

Or send us an email at the following address:  info@anthology-ottawa.com

Please know that your concerns are of the utmost importance to us, and that we will respond to your questions as quickly as possible!

 

Thanks!